Belgrade Shuttle respects the privacy of its users and is committed to protecting their personal data.
This Privacy Policy provides users with clear information about what data we collect, the purposes for which we use it, how we protect it, and what rights users have in relation to the processing of their personal data.
Personal data is processed in accordance with the applicable laws and regulations of the Republic of Serbia, including the Law on Personal Data Protection.
Data We Collect
Depending on how our services are used, we may collect the following information:
- First and last name;
- Telephone number;
- Email address;
- Reservation details;
- Pick-up location and destination;
- Reservation date and time;
- Flight information, where relevant to the service;
- Number of passengers;
- Information regarding additional reservation requirements;
- Information necessary to process payments;
- Information voluntarily provided by the user through contact forms, email, or other communication channels.
Payment card details are not stored on our servers where payment is processed through an external payment service provider. Payment information is processed in accordance with the rules and terms of the relevant payment service provider.
Purpose of Data Processing
We use personal data only to the extent necessary for:
- Processing and confirming reservations;
- Organizing and providing transportation services;
- Communicating with users regarding their reservations;
- Informing users of changes or important information relating to the service;
- Processing payments and refunds, where applicable;
- Responding to user inquiries and requests;
- Handling complaints and claims;
- Fulfilling legal and accounting obligations;
- Protecting our rights and preventing misuse or fraud;
- Improving the quality of our services and website.
Legal Basis for Processing
We process personal data where there is an appropriate legal basis, including:
- Processing that is necessary for the performance of a contract or for taking steps at the user’s request prior to entering into a contract;
- Compliance with legal obligations;
- Legitimate interests, where applicable;
- User consent, where required.
Users may withdraw their consent at any time, without affecting the lawfulness of processing carried out before the withdrawal of consent.
Data Retention and Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or unauthorized disclosure.
Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or as required to comply with applicable legal obligations.
Access to personal data is limited to persons who require such information to perform their duties or provide the contracted service.
Disclosure of Data to Third Parties
In certain circumstances, we may disclose personal data to third parties where necessary to provide our services or comply with legal obligations.
This may include:
- Payment service providers;
- IT and hosting service providers;
- Accounting and other professional advisers;
- Partners and subcontractors involved in providing the reserved service;
- Competent government authorities where required by law.
Only information necessary for the specific purpose will be disclosed to third parties.
Marketing and Promotional Communications
Where the user has provided the appropriate consent, we may use their contact information to send promotional and marketing communications.
Users may request to stop receiving marketing communications at any time.
Cookies
Our website may use cookies and similar technologies for the proper functioning of the website, analyzing website usage, improving the user experience, and, where applicable, displaying relevant advertising.
Necessary cookies may be activated without specific consent where they are required for the proper functioning of the website.
For other categories of cookies, where consent is required, users will be given the option to accept or reject their use.
Further information is available in our Cookie Policy.
User Rights
In accordance with applicable laws and regulations, users may have the right to:
- Request information about whether we process their personal data;
- Request access to their personal data;
- Request the correction of inaccurate or incomplete data;
- Request the deletion of their data where the legal requirements for deletion are met;
- Request restriction of processing where the applicable legal requirements are met;
- Object to certain types of processing;
- Withdraw consent where processing is based on consent;
- Submit a complaint to the competent data protection authority.
Requests regarding the exercise of these rights may be submitted using the contact details provided below.
Accuracy of Information
Users are responsible for ensuring that the information they provide when making a reservation or communicating with Belgrade Shuttle is accurate and up to date.
If any information relevant to a reservation changes, the user should notify Belgrade Shuttle as soon as possible.
Contact
For any questions regarding the processing and protection of personal data, or to exercise any of the rights described above, you may contact us at:
Belgrade Shuttle
Takovska 45a
Belgrade, Serbia
Phone: +381 65 267 12 67
Email: office@belgradeshutle.com
Changes to this Privacy Policy
Belgrade Shuttle may periodically update this Privacy Policy to reflect changes in our data processing practices, business operations, or applicable laws and regulations.
The current version of this Privacy Policy will be published on this website.
Last updated: July 2026