What happens if my flight is delayed?

Our dispatch team tracks the status of every flight in real time. If your flight is delayed, the driver adjusts the pick-up time automatically and waits for you at the terminal at no extra charge. All we need is the exact flight number when you book.

Which payment options are available?

We accept online card payments through a secure payment gateway. All card transactions are protected by the Visa Secure and Mastercard Identity Check protocols. You can also pay by card on the POS terminal in the vehicle, in cash, or by bank transfer for companies.

How far in advance should I book a transfer?

You can book just a few hours before the ride, but we recommend at least 24 hours ahead so we can guarantee vehicle availability, especially in the summer season. For group transfers and special requests, 48–72 hours ahead is preferable.

How much luggage can I bring?

Capacity depends on the vehicle: Škoda Superb — 3 passengers, 3 suitcases; Mercedes E220 — 3 passengers, 3 suitcases; Mercedes Vito — 7 passengers, 7 pieces of luggage; Mercedes Vito Extra Long — 7 passengers, 7 pieces of luggage. If you have oversized luggage, please mention it in the notes when booking.

Are your vehicles pet-friendly and do you have child seats?

Child seats are available on request — state the child's age in the notes and we will provide a suitable seat at no extra charge. Small pets are welcome as long as they travel in a proper carrier.

Where does the driver wait for me on arrival?

Your driver will meet you in the arrivals area of Nikola Tesla Airport, holding a sign that reads Belgrade Shuttle or your name. There is no need to look for them — they are waiting right as you leave the customs area. You receive the driver's phone number in your booking confirmation.

Which destinations do you cover?

We cover all destinations in Serbia and the region — airport transfers, Kopaonik, Novi Sad, Zlatibor, Niš, as well as international destinations. The price is calculated automatically during booking, based on distance.

Do you offer a meet & greet service for corporate clients?

Yes, we offer a fully tailored service for companies — monthly billing, fixed prices, priority availability and monthly ride reports. Get in touch for a corporate quote.

Can I book a return trip?

Yes. When booking you can choose the "both ways" option and schedule the outbound and the return ride at once, at a fixed discounted price covering both directions.

What is your cancellation policy?

Free cancellation is possible up to 24 hours before the ride. After that we charge 30% of the price, while a no-show is charged in full.

Uber in Belgrade: What Tourists Need to Know (And a Better Alternative)

No, Uber is not available in Belgrade. Uber withdrew from Serbia, and despite what the app may suggest, you won’t find a driver here. If you’re planning to use Uber when you arrive — this is important to know before you land.

Does Uber Work in Belgrade?

It does not. Uber launched in Serbia but withdrew following legal disputes with the government and pressure from the taxi industry. As of now, there are no Uber drivers operating in Belgrade. The app may list the city, but no driver will be assigned. Many tourists are caught off guard by this — planning their airport pickup around an app that simply doesn’t work here.

Uber From Belgrade Airport — The Problem

Here’s what actually happens when you land at Nikola Tesla Airport and open Uber:

You wait for a price. It fluctuates. You grab your bags, walk outside, find the pickup zone, wait for a driver who may cancel if the location is inconvenient. No one is waiting for you. No name on a board.

For a solo traveler with one bag at noon on a Tuesday, it’s fine. For a family with luggage at 2am after a delayed flight, it’s a headache.

What’s the Alternative?

A private airport transfer with a fixed price.

Belgrade Shuttle runs from Nikola Tesla Airport to any address in Belgrade city center for €49 flat. One Mercedes Vito, up to 8 passengers. Your driver waits in the arrivals hall with your name on a board — you don’t find the car, the car finds you.

We track your flight. If it’s delayed, we adjust. No extra charge. Available 24/7.

Uber vs. Private Transfer — Quick Comparison

Price: Uber varies (€12–€20+ with possible surge). Belgrade Shuttle: €49 flat, regardless of time or traffic.

For groups: Four people in an Uber costs 4x the solo fare. Split €49 among four and it’s cheaper per person.

Meet & Greet: Uber — you find the driver. Belgrade Shuttle — driver waits for you with a name board.

Flight tracking: Uber doesn’t track your flight. We do.

Which One Should You Book?

Since Uber isn’t available, your real options are local taxi apps (Car:Go, Yango) or a private transfer. For the airport — especially with luggage, a group, or a late arrival — a private transfer is the smarter call. Same price range, none of the uncertainty.

Book at belgradeshutle.com or drop us a WhatsApp message. Confirmation comes instantly.